SUPPORT
VIDEOCONTROLROOM

24/7 Control Room number: 1300 661 750

General correspondence e-mail address: noc@videocontrolroom.com

Equipment services requests: service@securityrentals.com.au

Postal Address:
33 Star Cres
Hallam, VIC 3803
Australia

Exceptional security products are one thing, acceptional support is something completely different. Part of what makes VideoControlRoom so unique is our combination of state of the art security products backed by a highly trained support team.

24/7 video surveillance backed by IT professionals

Sure we provide 24/7 video surveillance, but since our video surveillance team members all have formal IT qualifications they can accurately identify any product malfunctions, alarm notifications, and any other technical problem that other security monitoring center workers are unable to identify.

We offer entry level and graded monitoring solutions via our control room network, spanning multiple monitoring and NOC (network operations center) locations.

Our systems are provisioned and monitored to BS8418, the new draft Australian standard for video monitoring.

What this means for your company

Make sure all of your products are up to date and running smoothly

All of the equipment we provide is continually monitored and updated by our highly trained IT professionals. If any of your products stop working or are out of date, even if you aren’t aware of the problem, the VideoControlRoom is notified immediately. This ensures you that your products are working properly and are using the latest software.

Unique online security management

Our customers can view your alarm history and video alarm events from their own computers. This makes our billing and services extremely transparent, ensuring you that we aren’t adding on unnecessary service or monitoring charges.

Customized site responses

With our state of the art customized monitoring platform you can give specific instructions and notifications to different sites. Want a particular manager to be notified by SMS (text) when a car overstays the 15 min. bay limit? We got that covered. Want to be alerted if a camera overlooking a safe fails but don’t want any others fixed on next service? No worries. We can tailor instructions to a site, area, or camera.